Terms of Service

Last updated: 1 October 2026

1. Purpose

These Terms of Service ("Terms") govern access to and use of the Cubrik service (the "Service"), available at cubrik.ai and operated by Next Step L.L.C-FZ ("Cubrik", "we", "us"). By creating an account you accept these Terms, the Privacy Policy and the Risk Disclosure without reservation.

2. Description of the Service

Cubrik is a software platform (SaaS) that lets users configure automated agents powered by third-party artificial intelligence models. The user connects their own third-party accounts and tools (through MCP connectors or API keys they provide), writes instructions, and defines triggers and execution limits. The agent then performs actions on those third-party accounts, on behalf of and under the sole responsibility of the user.

Cubrik is an execution tool. Cubrik makes no decisions on its own behalf, provides no advice, holds no funds and has no access to any withdrawal function on the user's third-party accounts.

3. Eligibility

The Service is available to natural persons of legal age (18 or the age of majority in their country of residence, if higher) with full legal capacity, and to legal entities represented by an authorised person.

You are solely responsible for verifying that use of the Service, and of the third-party services you connect to it, is lawful in your country of residence. The Service is not intended for residents of jurisdictions where its use would be prohibited.

4. User account

You must provide accurate information and keep it up to date. You are responsible for the confidentiality of your credentials and for all activity carried out from your account. One account per person. We may suspend or close an account in the event of a breach of these Terms, suspected fraud or legal obligation.

5. Connecting third-party accounts and API keys

5.1. You supply the API keys or connectors to your third-party accounts yourself. You represent that you are their legitimate holder or have the necessary authorisation.

5.2. You undertake to create such keys without withdrawal or fund-transfer permissions. Cubrik reserves the right to refuse or disable any key carrying such permissions.

5.3. Keys are encrypted at rest. You may revoke them at any time from Cubrik or from the relevant third-party service.

5.4. Cubrik is not a party to the contractual relationship between you and the connected third-party services (exchanges, AI model providers, etc.). Their own terms apply. Cubrik is not responsible for their availability, fees, errors or decisions (account suspension, liquidation, etc.).

6. Agent operation and user responsibility

6.1. You are solely responsible for the instructions you give to agents, the limits you set and any action executed as a result on your third-party accounts.

6.2. AI models are probabilistic: their analyses may be wrong, incomplete or inconsistent. Cubrik does not guarantee the accuracy of any analysis, the achievement of any result, or the absence of loss.

6.3. Execution limits (risk per action, daily caps, time windows, etc.) are software safeguards provided for convenience. They may fail to apply in the event of a third-party service malfunction, latency, network unavailability or exceptional market events (gaps, liquidation, trading halts). You must supervise your agents and retain the means to intervene directly from your third-party accounts.

6.4. You undertake not to use the Service to manipulate a market, circumvent the rules of a third-party platform, access accounts you do not hold, or for any unlawful activity.

7. Subscription, pricing and payment

7.1. The Service is offered under the subscription plans described on the Pricing page; AI credits may also be bought once, as described in clause 7.6. Prices are exclusive of applicable taxes, in the currency indicated.

7.2. Payment is made in advance, through our payment provider, for the billing period you choose when subscribing: monthly or annual. The annual period is charged in full at the start of the period. Subscriptions renew automatically for the same period until cancelled, and you may change the billing period at any time from your account, the change taking effect as described in clause 7.5.

7.3. Cubrik charges no commission on results obtained by the user.

7.4. We may change prices with 30 days' notice by e-mail; the change applies from the next billing period.

7.5. Changing plan or billing period. An upgrade takes effect immediately. The price difference for the current month is charged in full when you upgrade — on an annual plan, the difference for each month remaining in the current period, the current month counted in full — and the new price applies from the next renewal date. Credits already used in the current month count towards the new plan's monthly allowance. A downgrade, or a move from the annual to the monthly period, takes effect at the end of the current period. Cancellation follows the Refund Policy: it takes effect at the end of the paid period, without pro-rata refund of a period already started.

7.6. Credits bought once. In addition to the AI credits included each month in your plan, you may buy AI credits by a one-time payment from the Plan page of your account. A purchase of credits is not a subscription and does not renew. Credits are sold in multiples of €5, at 1,000 credits for every €5, from €5 up to €500 per purchase, on any plan including the free Demo plan. Credits bought once do not expire and carry over from month to month; they are used only once the credits included in your plan for the current month, and any credits granted to you by Cubrik, have been used up. They have no cash value and cannot be transferred, exchanged or converted into a plan. Credits remaining when your account is closed lapse without refund, except as provided in clause 8.4.

8. Withdrawal right and refunds

8.1. A free plan (Demo) allows you to test the Service before any payment.

8.2. If you are a consumer residing in the European Union or the United Kingdom, you have a 14-day right of withdrawal from the date you subscribe to a paid plan. By activating the Service before this period expires, you expressly request its immediate performance and acknowledge losing your right of withdrawal for the period already started.

8.3. Otherwise, amounts paid are non-refundable, except in the event of Service unavailability attributable to Cubrik exceeding 72 consecutive hours within a billing period, in which case a pro-rata refund is granted on request to [email protected].

8.4. Credits bought once. If you are a consumer residing in the European Union or the United Kingdom, you may withdraw from a purchase of credits within 14 days of the purchase, for the credits of that purchase not yet used. Bought credits start to be used as soon as your monthly credits run out; by using them you expressly request immediate performance and acknowledge losing your right of withdrawal for the credits used. When a purchase of credits is refunded, in whole or in part, the corresponding share of the credits it bought is removed from your balance; any of them already used are deducted from credits you buy later.

9. Termination

You may cancel at any time from your account; cancellation takes effect at the end of the paid period. We may terminate with 30 days' notice, or without notice in case of serious breach. Upon closure, your API keys are deleted from our systems within 30 days; you should also revoke them on the third-party service side.

10. Availability and changes to the Service

The Service is provided "as is". We aim for high availability without guaranteeing it. Interruptions for maintenance or technical reasons may occur. We may change, add or remove features, connectors or third-party models at any time.

11. Limitation of liability

To the extent permitted by applicable law:

• Cubrik is not liable for financial losses, loss of profit, loss of data or indirect damages arising from use of the Service, from actions executed by agents, or from connected third-party services.
• Cubrik's total liability, on any basis, is limited to the subscription fees you paid during the 12 months preceding the event giving rise to the claim.

Nothing in these Terms limits Cubrik's liability for fraud, gross negligence, or where such limitation is prohibited by mandatory consumer protection law.

12. Intellectual property

The Service, its code, interfaces and trademark remain the property of Cubrik. You retain ownership of your instructions and data. You grant us a limited licence to process them solely for the purpose of providing the Service.

13. Personal data

The processing of your data is described in the Privacy Policy.

14. Changes to these Terms

We may amend these Terms. Material changes are notified by e-mail or in the application at least 15 days before they take effect. Continued use constitutes acceptance.

15. Governing law and jurisdiction

These Terms are governed by the laws of the United Arab Emirates and the regulations of the Meydan Free Zone. Any dispute shall be submitted to the competent courts of Dubai, without prejudice to mandatory provisions applicable to consumers in their country of residence.

16. Contact

[email protected] — [email protected]